Billing
Invoices, renewals, upgrades and cancellations
How renewals, failed payments, plan changes and cancellations work.
Renewals
Renewal invoices are issued before your renewal date. If you saved a card at checkout it is charged automatically on the due date.
Upgrades and downgrades
Upgrades apply as soon as the pro-rata invoice is paid. Downgrades take effect at your next renewal, which is billed at the new price.
Failed payments
We retry failed renewals and email you. After the grace period an unpaid service is suspended; paying the invoice restores it automatically.
Cancelling
Cancel from the service page. The service stays active until the end of the period you paid for, and you can undo the cancellation until then.