Frequently asked questions

Game servers, bots, voice servers and VPSs are set up automatically, usually within a minute or two of your payment being confirmed. Web hosting is set up by our team, usually the same day.

No. One Velocity account covers all your services, invoices and support tickets.

In professional data centres in Germany, on Ryzen 9 7950X hardware with NVMe storage and DDoS protection.

When you place an order, then at each renewal. Renewal invoices are issued a few days before your renewal date and charged to your saved card on the due date.

Card payments through our payment provider. We never see or store your full card number.

Yes, from your server’s page in the dashboard. Upgrades apply straight away and you pay only the pro-rata difference. Downgrades take effect at your next renewal.

We retry automatically and email you. If the invoice stays unpaid past the grace period your service is suspended, and it comes back automatically once the invoice is paid.

From your dashboard. Cancellations take effect at the end of the period you have already paid for, and you can change your mind until then.

Start, stop, restart, see live resource use, open the console and manage backups from your Velocity dashboard. Files, databases, schedules and mods are one click away in the game panel.

Yes. You get root over SSH, a browser console (graphical and serial), reinstalls, snapshots, a firewall and reverse DNS — all from the dashboard.

Use rescue mode: your server restarts into a separate Linux system with your disk attached, so you can repair it or copy your files. You can also reset the root password from the dashboard.

Plans include backup slots you can use from your dashboard, and VPS plans can include automatic daily backups. You remain responsible for keeping your own copies of anything critical.

Our status page (status.velocityhosting.co.uk) shows incidents and maintenance windows, and your dashboard shows the live state of your own servers.

Open a ticket from your dashboard — you can attach screenshots and log files. For quick questions, join our Discord.

Yes — enable it under Account & security with any authenticator app. It also protects sensitive actions such as revealing server passwords.